BBG Natural Hair Studio​

Congratulations!!!

 

Thank you for allowing BBG Natural Hair Studio, LLC to be your natural hair care provider, educator and/or Certified Sisterlocks Consultant.  I am excited to be on this journey with you! BBG Natural Hair Studio, LLC seeks out to help everyone overcome their hair issues and to embrace/love the hair you were born with.  My mission is to deliver quality care for your natural hair and provide quality information while nurturing your needs. We strive to offer and use only the best products for natural hair. On this page, you will find detailed information about the shop’s policies. If there are any questions/concerns or if you need clarification please feel free to ask me!

 

BBG Natural Hair Studio, LLC Policies

Late, Cancellation, and No Show

 At BBG Natural Hair Studio, LLC, I strive to be on time and time efficient, all while providing you the best quality service. I ask that you try to be on time to your appointments as well. However, I do understand that problems may occur which can cause you to be delayed. In the event this happens, I ask you to give me a courtesy call or text to inform me. Every client is given a 15 minute grace period. After 15 minutes, if the delay interferes with another scheduled appointment, you will be asked to reschedule. Appointment reminders are sent out 2-3 days in advance. All appointments need to be confirmed within 24 hours of Appointment reminder being sent. Failure to do so may result in your appointment being cancelled to accommodate scheduling needs. Any appointment that is cancelled less than 48hr in advance will result in a $25 cancellation fee and/or deposit being forfeited. If you do not show up for your scheduled appointment, a No Show Fee is collected before services resume at BBG Natural Hair Studio, LLC. No Show fees can range from half of your service to the full price of the service. A PayPal invoice will be sent for you to pay either of these fees, which will then release the hold on your appointments. 

 

To avoid a Cancellation or No Show Fee, please give a 48 hour notice. This will give someone else the opportunity to get their hair done if you are unable to make your appointment. I also understand circumstances may occur at the last minute that will prevent you from coming to your appointment. It is your job to let me know as soon as possible so that I can work with you in certain situations.

 

If last minute cancelling or No Shows become a pattern, you may be asked to put down a non- refundable deposit for a future appointment. A worst case scenario will be you are no longer able to receive services at BBG Natural Hair Studio, LLC.

 

Guest/Children

BBG Natural Hair Studio, LLC wants to provide a pleasant experience for everyone including other salon studio owners in the building. Since space is very limited, I asked that there are no guest or children accompanying you unless absolutely necessary.

 

Refunds

BBG Natural Hair Studio, LLC will provide the best quality service to you. Therefore, there will be no refunds under any circumstance. If you are dissatisfied with your service, please allow me the opportunity to correct it at no charge to you on your next visit.

 

Check Policy

BBG Natural Hair Studio, LLC does not accept checks as a regular form of payment. However, under certain circumstances, it may be allowed. If a check is returned unpaid, there is a Return Check Fee of $50.00 that is due immediately, along with the amount of the check written. This must be paid in cash or via PayPal. After 30 days of return check balance and fee going unpaid, the fee is increased to $75.00 and interest of 1% of the daily balance begins to accrue on day 31. Once your balance has reached $300 or more or it has been more than 90 days since the date of the check being returned, further legal action will be taken.